This policy (together with our terms and conditions and any other documents referred to on it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand the practices regarding your personal data, how we collect your information and what is done with it once it is in our system.
If for any reason you do not agree with any of the policies listed, it is up to you to cease using the Shyft App or website. By visiting our website www.shyft.ae and our Shyft mobile application you are accepting and consenting to the practices described in this policy.
During the course of provision of Services, we shall collect personal and financial information from you. All credit/debit card details and personally identifiable information will NOT be sold, shared, rented, or leased to any third parties.
We may be required to share the financial information with third party payment gateways who shall process payment for the Services through their servers. Failure by a payment gateway to process the payment or transaction shall not make the Company liable to pay for any losses or claims with respect to such failure.
At Shyft, we take your privacy very seriously and will take all measures to protect the personal information that you provide us. Any personal information received will be used only to register you as a Shyft customer and for future marketing purposes directly from Shyft.
We will not sell or redistribute your information to any third parties unless it is required in compliance with law or absolutely required in order for us to provide Services, but we are not responsible for your personal information during your direct dealings with listed Partners on our Mobile Application or Website.
Some of the advertisements you see on our site may be from third parties. Please note that we are not responsible for any information that these third parties collect from the site or from other websites, through cookies, web beacons, and other technologies to understand your interest deliver advertisements to you. Please note that we have no control over such activities.
If you choose to share personal information with such third parties, then neither the Company nor the Partner shall be responsible for any losses or damages caused due to such sharing of your personal or financial information. We do not share your data with third parties for them to market their products/services to you. If you have any questions about how we protect your privacy, please contact us at firstname.lastname@example.org.
The Shyft app and www.shyft.ae website is not intended for use for those under the age of 18. If you are under 18, please seek parent or guardian approval before you continue accessing our services.
What this policy tell you:
We may collect and process the following data about you:
Information you give us. You may give us information about you by filling in forms on our site www.shyft.ae (our Website), our Shyft Mobile Application, by corresponding with us by phone, e-mail or otherwise.
This includes information you provide when you register to use our Website, register to use our Mobile Application, subscribe to our service, search for a product, place a booking on our Website, place a booking on our Mobile Application, participate in discussion boards or other social media functions on our Website, enter a competition, query form, promotion or survey, when you report a problem with our Website and when you report a problem with our Mobile Application. We may ask further questions (for example, security questions) and collect information from your previous bookings.
The information you give us may include:
Note* – All credit/debit cards’ details and personally identifiable information will NOT be sold, shared, rented or leased to any third parties.
We may be required to share personal/financial information with (i) third party payment gateways for the purposes of processing the transactions and payments on the Website/Application; (ii) third party entities who partner or collaborate with us to provide Services to you.
Information we collect about you from each of your visits to our Website or Application.
We may automatically collect the following information:
Technical information – including the Internet protocol (IP) address used to connect your computer or smartphone to the Internet, the make, model, version, mobile operator, location, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system, and
Information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); products you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), traffic data, location data, web logs and other communication data, whether this is required for our own billing purposes or otherwise and the resources that you access; and methods used to browse away from the page and any phone number used to call our customer service number.
We may receive information about you if you use any of the other websites and apps we operate or the other services we provide or from third party websites. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies) and may receive information about you from them.
|Website, Mobile Application (Client)||Identity, Contact, Flight data, baggage data||Register as a customer for Shyft||Conclusion or performance of a contract||On your request as a registered client.|
|Website, Mobile Application (Client), Mobile Application (Staff)||Identity, Contact, Flight data, baggage data, Photographic data||Enable you to process your booking||Conclusion or performance of a contract||Cleared from Mobile Application (Staff) at the completion / cancellation of a booking|
|Website, Mobile Application (Client)||Identity, Contact, Financials||To process payments for your booking||Conclusion or performance of a contract||On your request as a registered client.|
|Website, Mobile Application (Client)||Identity, Contact, troubleshooting data||To respond to your queries which may be through phone or email or in-built chat||Conclusion or performance of a contract. This will enable us to ensure our customers are informed and satisfied with our services||On your request as a registered client.|
|Website, Mobile Application (Client)||Identity, Contact||Contact you about third-party products and services which we believe may be relevant to you or pass your details on to third parties to contact you directly about the same (in each case, only where you have indicated you would like to hear about these)||To get your consent||On your request as a registered client.|
|Website, Mobile Application (Client)||Identity, Contact, Usage, Technical Information||Improve and personalise your experience of Shyft website by delivering more relevant content and advertising whilst you browse||
Customer Support – To solve a problem notified by you
Customer Support – Used for training purposes
Development of Shyft Middle East and all related services.
Providing you details on how to get the most out of your membership
Enhance and improve our website, mobile application including and not restricting to overall user experience
|On your request as a registered client.|
|Website, Mobile Application (Client)||Identity, Contact, Usage, Technical Information, Troubleshooting data||Give you the opportunity to provide us with feedback through reviews and surveys||To enable us to improve and develop our business, to promote new services, products, value additions, and obtain all feedback from customers to improve our services and products.||On your request as a registered client.|
|Website, Mobile Application (Client)||Identity, Contact (You will get an informational email with a link/code. If you use it to make a booking on our website, the person who uses the link/code will get a reward)||Contact you because you have a friend who is a customer of Shyft, and who provided your identity and contact data for us to contact you)||For direct marketing (at any time, you can object against processing and we will immediately cease to process your Personal Data for this purpose)||On your request as a registered client.|
We may collect information about your computer, including where your IP address, operating system and browser type, for system administration. This is statistical data about our users’ browsing actions and patterns and does not identify any individual.
For the same reason, we may obtain information about your general internet usage by using a cookie file which is stored on the hard drive of your computer. Cookies contain information that is transferred to your computer’s hard drive. They help us to improve our Mobile Application and to deliver a better and more personalised service.
They enable us:
We use information held about you in the following ways:
Information we receive from other sources. We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
Information third parties may collect about you. Some of the links you see on our website or advertisements you see on our website are selected and delivered by third parties, such as ad networks, advertising agencies, advertisers, and audience segment providers.
We share your personal data with third parties to help us deliver our products and services to you in the most effective way possible.
These include third parties who assist us with:
We may share non-Personal Information, such as aggregated User statistics and log data, with our business partners for the purposes of industry analysis, demographic profiling, to deliver targeted advertising about other products or services, or for other business purposes. This information is solely used to analyze the Website and understand usage statistics, as mentioned above, and is anonymous. The Company may share this data with its business partners on an anonymous basis.
We may share Your information, including Your Personal Information and Usage Information with our parent, subsidiaries and affiliates for internal reasons. We also reserve the right to disclose and transfer all such information: (i) to a subsequent owner, co-owner or operator of the Website or applicable database; or (ii) in connection with a corporate merger, consolidation, restructuring, the sale of substantially all of our membership interests and/or assets or other corporate change, including, during the course of any due diligence process. You will be notified via email and/or through a prominent notice on the Website of any change in ownership or uses of Your Personal Information, as well as any choices You may have regarding Your Personal Information.
In addition to the above, we may also be required to share your personal data with third parties if required by law or regulation. In such circumstances, we will make sure that the disclosure is only to the extent required by law or regulation.
We may store your data for a period necessary for us to provide Services to you or to comply with applicable provisions of law. We adopt industry standard security processes to ensure your data is kept safe and secure and to prevent unauthorised access or use or loss of your data. Subject to applicable laws, the data that we collect from you may be transferred to, and stored at, a destination outside the United Arab Emirates (UAE).
Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Mobile Application or Website, we encrypt it before we store it. You are responsible for keeping this password confidential and we ask you not to share a password with anyone. The Company disclaims all liability if you share the password with any third party.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to:
You can also exercise these rights at any time by contacting us at email@example.com. Please note, that to ensure the safety of your Personal Data, we will only comply with the requests that are sent from the email address or mobile number used during the booking or ordering of a service. We will correct inaccurate data without charge.All such requests shall be addressed within a time period in accordance with applicable laws.
Our Mobile Application and Website may, on occasions, contain links to and from the Mobile Applications and Websites of our partner networks, advertisers and affiliates. If you follow a link to any of these Mobile Applications and Websites, please note that these Mobile Applications and Websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these Mobile Applications and Websites.
You can contact Us by mail at firstname.lastname@example.org
You can contact Us by phone at +97142559502
You can opt out of receiving any promotional or marketing material by clicking on the “Unsubscribe” button in the email, or by sending an email to email@example.com
You can contact the Company to cancel Your account or request that the Company no longer collect, process or retain Your information to provide Services at firstname.lastname@example.org
If You believe that we might have any information from or about a child under 16, please contact us at email@example.com
You can cancel or modify Your communications that You have elected to receive from the Website by sending us an email on firstname.lastname@example.org
You can opt to receive non-essential communications such as promotional and marketing-related information regarding the Company, the Website and the Services by sending Us an email at email@example.com
The Terms & Conditions may be changed or updated occasionally to meet applicable requirements and standards. Such modifications will become effective on the day they are posted, and we encourage you to frequently review the Terms & Conditions for any modifications. If you have any queries or doubts, please do not hesitate to contact us at firstname.lastname@example.org.